Dieses hier ist super, aber von meiner vorherigen Erfahrung kann ich das nicht behaupten!!!
Ein Monat Wartezeit, ein gesperrtes Handy und ein Kundenservice, der sich über die Leute lustig macht
Ich hinterlasse diese Bewertung, um auf die Praktiken des Back-Market-Kundenservices aufmerksam zu machen. Meine Erfahrung ist eine Aneinanderreihung von professionellen Pannen:
12. Mai: Bestellung eines Handys … das nie angekommen ist. Nach einer Reklamation muss ich erneut warten.
12. Juni (1 Monat später): Das zweite Handy kommt endlich an, ist aber komplett gesperrt und unbrauchbar.
Die Rücksendung: Ich schicke das Gerät zurück und bitte ausdrücklich um einen Umtausch. In der Zwischenzeit habe ich eine beträchtliche Summe in eine passende Hülle und ein Hartglas für dieses Modell investiert.
Die kalte Dusche: Back Market ignoriert meine Entscheidung und erzwingt eine Rückerstattung. Ich stehe nun ohne Handy da und habe neues Zubehör auf dem Hals, das mir nichts nützt.
Der Kundenservice? Nicht existent.
Angesichts dieses Schadens ist ihr einziger Vorschlag ein Rabattcode von 5 % … den ich bereits vor 15 Tagen für einen anderen Kauf genutzt hatte! Das heißt im Klartext: Die Geste des Unternehmens ist 0 €.
Wenn man generalüberholte Geräte kauft, dann deshalb, weil man sich keine neuen leisten kann. Back Market vergisst das völlig und missachtet seine treuen Kunden. Nie wieder. Finger weg.
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